1 Copies of Client results are sent via email and U.S. mail upon request. The Client agrees that FDL, its affiliates, its contractors, its distributors, and its suppliers will not be liable for access to order information and results.
2 Order information and results of Services are accessible by the Client. Order information and results of Services are also accessible by a test participant’s legal guardian when the participant is a minor or a legally incompetent adult, even if the legal guardian is not a participant in the test.
3 FDL may use email and/or text messaging to convey order status as requested. Standard email or text messaging is not securely encrypted, so FDL uses the minimum necessary amount of personal information when communicating via email/text message.
4 Notwithstanding anything in section 4, all data, forms, customer information, or other information submitted to FDL by the Client will be stored by FDL in hardcopy and/or electronic form, with case access provided to the Client, to FDL, and to government agencies as required by applicable laboratory accreditation guidelines, or as may be required by law.